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New Product Features - September 2026
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Using Skip-Level Check-ins

Skip-Level Check-ins help extend the New Hire Check-ins (NHC) experience beyond the traditional 30, 60, and 90-day milestones. A Skip-Level Check-in gives senior leaders opportunities to engage with new hires at key points throughout their first year. Skip-Level Check-ins are limited to the team member and the direct manager’s manager. They do not include the full management chain.

Key Benefits

💙 Tip: Use Skip-Level Check-ins to create meaningful leader-of-leader connections during the first year. Combine standard check-ins, InForms, Tasks, and recognition milestones in a single journey, while keeping select conversations visible only to the appropriate senior leader.

  • Extend the first-year experience beyond 30, 60, and 90-day milestones.
  • Assign dedicated Skip-Level touchpoints for leader-of-leader conversations.
  • Surface actions that are relevant to the leader responsible for the milestone.
  • Track progress across the First-Year Journey while maintaining appropriate visibility.

How Skip-Level Check-ins Work

New Hire Check-ins serve as the foundation for the First-Year Journey. Standard check-ins continue to support structured feedback moments through InForms, while non-standard touchpoints are delivered as Tasks. Examples of non-standard touchpoints include welcome messages, recognition moments, and Skip-Level one-on-one conversations. 

A check-in is a structured milestone tied to an InForm, such as a 30, 60, or 90-day feedback conversation. A Task is used for touchpoints that do not require a form but still need a clear owner and due date. 

image-20260831-114637

Completing Actions During a Skip-Level Check-in

Hover over a milestone row to view the actions available for that interval. Available actions vary based on the type of touchpoint and who is responsible for the milestone.

Examples include:

  • Send Message
  • Add Note
  • Send InForm (when applicable)

For Skip-Level intervals, only the actions that are relevant to the senior leader are displayed. This creates a focused experience and helps ensure leaders see only the actions needed for that milestone.

image-20260831-114938

FAQs

Q: Who can complete a Skip-Level Check-in?
A: Skip-Level Check-ins are limited to leader-of-leader conversations. When an interval is configured as a Skip-Level Check-in, only the direct manager's manager receives the action. 

Q: Can the direct manager view a Skip-Level Check-in?
A: The direct manager does not receive or complete the check-in, but can view progress within the journey map and see related activity. 

Q: What actions are available during a Skip-Level Check-in?
A: Available actions depend on the interval configuration. Examples include Send Message, Add Note, and Send InForm. Skip-Level intervals display only the actions relevant to the senior leader. 

Q: Are all First-Year Journey milestones Skip-Level Check-ins?
A: No. Individual intervals can be configured as standard check-ins or Skip-Level Check-ins, depending on the desired experience.

Q: Can Skip-Level Check-ins be configured for anyone outside the leader-of-leader relationship?
A: No. Skip-Level Check-ins are currently limited to direct manager's manager interactions. 

Related Links

  • New Hire Check-ins
  • First-Year Journey Overview
  • Using InForms
  • Managing Tasks in Laudio
  • Employee Recognition Overview