Using User-Level Leaderboards

The User-Level Leaderboard helps leaders understand engagement patterns, activity levels, and team trends for individual Laudio users. These insights can help identify coaching opportunities, recognize highly engaged leaders, and support meaningful team interactions.

User Leaderboard Metric Definitions

User Information

Facility
The user's reporting facility.

Department
The departments managed by the user, including the headcount for each department.

User's Manager 
The manager the user directly reports to.

User
The name of the provisioned Laudio user.

User Email
The user's work email address

Headcount
The total number of active team members within the user's reporting structure. 

Time Since First Login (Weeks)
The number of weeks since the user first logged into Laudio.

Engagement Metrics

Is User Active (Rolling 30 Days)
A user is considered active if they have logged in to Laudio at least once during the previous 30 days.

When exported, this field displays:

• 100% = Logged in at least once during the rolling 30-day period
• 0% = Did not log in during the rolling 30-day period

Laudio Action Index (Rolling 90 Days)
The Laudio Action Index (LAI) measures how consistently leaders complete recommended actions for their team members. LAI is displayed as a percentage, with higher percentages indicating that a greater share of recommended actions have been completed.

LAI is calculated using a rolling 90-day period and reflects engagement across a leader's team. Because leaders can complete more actions than the number recommended, LAI scores may exceed 100%.

User Contribution to Laudio Action Index (Rolling 90 Days)
The percentage of completed team actions attributed to a specific leader during the past 90 days. Since the Laudio Action Index measures engagement at the team member level, this metric shows how much that specific leader contributed to the overall score for their team members.

Activity Metrics

Actions Taken (Rolling 90 Days)
The total number of actions completed for a user's direct reports during the past 90 days.

Actions Taken Trend (Rolling 30 Days vs. Previous 31-60 Days)
Compares action volume during the most recent 30 days with the prior 30-day period.

Trend indicators include:

• Green Up Arrow: Actions increased by 25% or more.
• Green Down Arrow: Actions decreased by 25% or more.
• Gray Line: Action volume remained within ±25%.

Birthdays and Anniversaries Addressed (Rolling 90 days)
The percentage of birthday and work anniversary messages sent compared to the total number of team members with birthdays or anniversaries during the past 90 days.

New Hire Check-In Compliance (Rolling 90 Days)
The percentage of completed new hire check-ins compared to the total number of available new hire check-ins during the past 90 days.

Employee Rounding Compliance (Current Calendar Quarter)
The percentage of completed employee rounds, employee check-ins, or 1:1s compared to the total available during the current calendar quarter.

FAQs