Product Updates – Aug 19th, 2026

🔧 Improvements

• Workforce Index: Expanded Access Beyond Executives. Workforce Index is now available to users who have “Show My Team Only” permissions in Reporting, expanding access beyond executive‑level roles. These frontline and senior leaders can view Workforce Index insights scoped to their teams and use newly added RN burnout metrics in the Employee‑level details report to deepen workforce analysis. This expansion helps leaders make more data‑driven staffing and workforce decisions, using the same benchmarking framework previously limited to executives

• Forms Content Now Editable After Responses Exist. Users can now edit InForm questions even after responses have been collected, addressing one of the most common limitations in Forms. Post‑response editability gives users the flexibility they expect and eliminating the need for backend intervention.

• Team Member Recognition Emails: Skip‑Level Manager CC. Team member recognition emails sent from InForms now automatically CC the team member’s skip‑level manager, giving leaders’ leaders visibility into positive feedback and strengthening a culture of recognition. This update responds directly to user requests for broader acknowledgment and removes the need for manual forwarding or workarounds.

• Delete Stale Pending Responses for InForms. Users can now delete pending InForm responses, giving managers a clean way to remove requests that have gone stale — like forms sent to team members who have since left the organization. This update addresses a recurring user pain point and eliminates the need to leave outdated pending items cluttering the workflow.

• Configurable Disciplinary Action Categories & Levels. Administrators can now add, rename, enable, or disable Disciplinary Action categories and levels, ensuring each client’s disciplinary framework matches its own HR taxonomy. This update was driven by client feedback and gives frontline leaders a cleaner, more accurate set of terms when recording actions.

• Outlook Add‑In Improvements (Beta). Leaders can now send templated emails directly from the Laudio Outlook add‑in, without switching to the web app. The “Relates to” selector is filterable by cost center, role, or your own team, making it easier to attach actions to the right person. After completing an action, leaders can return to the add‑in home or open the record in Laudio without closing the pane. 
  

  Emails saved from the add‑in now appear as email activity, so the Activity Feed accurately reflects what was done. Email sending is available only where the email integration flag is enabled. Also fixed: notes and emails copied from Outlook no longer show an “Edited” label in the web app